RETURN POLICY

Last updated 11 October 2026

Every book is made to order

Each MyLittleStories book is made for one child — their name, their photo, their story. Because every printed book is personalised and made to order, we can't accept returns or exchanges if you simply change your mind. This doesn't affect your legal rights if something is wrong with your book.

Your printed hardcover

Your hardcover is personalised and made to order, so there's no right to cancel it once you've ordered it. If you change your mind straight away, you can cancel it from your order page within an hour of ordering, before it goes to the printer — after that it can't be cancelled.

If your printed book arrives damaged or faulty

If your hardcover arrives damaged, misprinted, or with a fault in the printing or binding, please email us at info@mylittlestories.co.uk within 30 days of delivery, with your order number and a photo of the problem. We'll reprint and send you a replacement at no cost, or give you a full refund including delivery — whichever you prefer. You won't need to send the faulty book back.

If a fault appears after 30 days, please still get in touch. Your rights under the Consumer Rights Act 2015 still apply, and we'll put it right.

If your printed book doesn't arrive

Printed books usually arrive within 5 to 10 working days. If yours hasn't arrived within 15 working days of your order, email us and we'll send a replacement or refund you in full.

Your ebook

Your ebook is made for you and delivered as soon as it's ready. You can cancel it for any reason within 14 days of the day after you buy it, and we'll refund you in full — even if you've already read or downloaded it. To cancel, use the "Request a refund" button on your order page, or email info@mylittlestories.co.uk with your order number. We'll refund you within 14 days, to the card you paid with, and the ebook will be removed from your account.

If your ebook has a fault — a page that's missing or didn't come out right — email us and we'll fix it, or refund you if we can't.

Cancellation form

You don't have to use it, but you can. Copy it into an email to info@mylittlestories.co.uk:

To MyLittleStories, 129 Light Oaks Rd, Manchester M6 8WL, info@mylittlestories.co.uk: I cancel my contract for the following ebook: [order number], ordered on [date]. Name. Address. Date.

Refunds

Refunds go back to the card you paid with. We'll email you when we've processed it; it can take 5 to 10 working days to reach your account, depending on your bank.

Questions

Email info@mylittlestories.co.uk — we're happy to help.